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Java Java Data Structures - Retired Efficiency! Queueing

Miguel Angel Rodriguez
Miguel Angel Rodriguez
11,280 Points
Posted by Miguel Angel Rodriguez
Miguel Angel Rodriguez
11,280 Points

Need help with the code challenge

Im stuck with the code challenge, please help me. I write the code but the message show me "Try again" error.

import java.util.ArrayDeque; import java.util.Queue;

public class CallCenter { Queue<CustomerSupportRep> mSupportReps;

public CallCenter(Queue<CustomerSupportRep> queue) { mSupportReps = queue; }

public void acceptCustomer(Customer customer) { CustomerSupportRep csr; while ((csr = mSupportReps.poll()) != null) { csr.assist(customer); if (csr.getAssistedCustomers().contains(customer)) { mSupportReps.add(csr); } } playHoldMusic();

/********************************************
 * TODO (1) 
 * Wait until there is an available rep in the queue.
 * While there is not one available, playHoldMusic
 * HINT: That while assignmentcheck loop syntax we used to 
  *      read files seems pretty similar
 ********************************************
 */

/********************************************
 * TODO (2) 
 * After we have assigned the rep, call the 
 * assist method and pass in the customer
 ********************************************
 */

/********************************************
 * TODO (3) 
 * Since the customer support rep is done with
 * assisting, put them back into the queue.
 ********************************************
 */

}

public void playHoldMusic() { System.out.println("Smooooooth Operator....."); }

}

Miguel Angel Rodriguez
Miguel Angel Rodriguez
11,280 Points
Miguel Angel Rodriguez
Miguel Angel Rodriguez
11,280 Points 
import java.util.ArrayDeque;
import java.util.Queue;

public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

  public void acceptCustomer(Customer customer) {
    CustomerSupportRep csr;
    while ((csr = mSupportReps.poll()) != null) {
      csr.assist(customer);
      if (csr.getAssistedCustomers().contains(customer)) {
        mSupportReps.add(csr);
      }
    }
    playHoldMusic();

    /********************************************
     * TODO (1) 
     * Wait until there is an available rep in the queue.
     * While there is not one available, playHoldMusic
     * HINT: That while assignmentcheck loop syntax we used to 
      *      read files seems pretty similar
     ********************************************
     */

    /********************************************
     * TODO (2) 
     * After we have assigned the rep, call the 
     * assist method and pass in the customer
     ********************************************
     */

    /********************************************
     * TODO (3) 
     * Since the customer support rep is done with
     * assisting, put them back into the queue.
     ********************************************
     */

  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}

1 Answer

Dan Johnson
Dan Johnson
40,533 Points
Dan Johnson
Dan Johnson
40,533 Points

mSupportReps not being null means someone is available to assist, so you'll want to check for the opposite:

// While there are no support reps ready
while((csr = mSupportReps.poll()) == null) {
    // Continue to play the hold music
    playHoldMusic(); 
}

If the loop stops that means someone got selected, so we can use csr:

// Assist the customer
csr.assist(customer);
// Move back into the queue since they've finished assisting
mSupportReps.add(csr);