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Java Java Data Structures - Retired Efficiency! Call Center Queue

I'm stuck!

Hey!

I'm stuck with this code challenge. The tasks are in the TODO comments. It's a support system. I have to assign a support rep from a queue to a variable. Then he has to help a customer and will then be added back to the queue.

CallCenter.java
import java.util.Queue;
import java.util.ArrayDeque;

public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

  public void acceptCustomer(Customer customer) {
    CustomerSupportRep csr;
    /********************************************
     * TODO (1) 
     * Wait until there is an available rep in the queue.
     * While there is not one available, playHoldMusic
     * HINT: That while assignmentcheck loop syntax we used to 
      *      read files seems pretty similar
     ********************************************
     */
    while (mSupportReps.size() == 0) {
      playHoldMusic();
    }
    /********************************************
     * TODO (2) 
     * After we have assigned the rep, call the 
     * assist method and pass in the customer
     ********************************************
     */
    csr = mSupportReps.poll();
    csr.assist(customer);
    /********************************************
     * TODO (3) 
     * Since the customer support rep is done with
     * assisting, put them back into the queue.
     ********************************************
     */
    mSupportReps.add(csr);
  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}
CustomerSupportRep.java
import java.util.List;
import java.util.ArrayList;

public class CustomerSupportRep {
  private String mName;
  private List<Customer> mAssistedCustomers;

  public CustomerSupportRep(String name) {
    mName = name;
    mAssistedCustomers = new ArrayList<Customer>();
  }

  public void assist(Customer customer) {
    System.out.printf("Hello %s, my name is %s, how can I assist you.%n",
                      customer.getName(),
                      mName);
    System.out.println("...");
    System.out.println("Is there anything else I can help you with?");
    mAssistedCustomers.add(customer);
  }

  public List<Customer> getAssistedCustomers() {
    return mAssistedCustomers;
  }

}
Customer.java
public class Customer {
  private String mName;

  public Customer(String name) {
    mName = name;
  }

  public String getName() {
    return mName;
  }

}

2 Answers

Craig Dennis
STAFF
Craig Dennis
Treehouse Teacher

Doh! Sorry! Thought I fixed that. I was hoping you'd use peek or poll to get the next one in the queue in the while loop. Will extend to have size work....thought I did.

Sorry about that!

Craig Dennis
STAFF
Craig Dennis
Treehouse Teacher

This is fixed now..your code works!

Sorry bout that!